> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-agentplatform-dev.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction to outbound dialing API

This API lets an agent make voice calls to customers, in addition to the existing use case of handling incoming voice calls. A few use cases can be calling to reminder for appointment, verify placed orders, delivery notification or confirmation, or a user-requested follow-up call that they initiated on a website.

The API uses pre-configured channels that manage the actual telephony operations, infrastructure, and provider details. It makes the API simple to use by focusing on outcomes such as answered, busy, not answered, or failed calls. Prerequisite to use this API is an outbound-capable KoreVG voice channel.

After a call is answered, it is handled over to an Artemis agent as a normal agent conversation. It uses idempotency to prevent unnecessary repeat calls.

In an enterprise voice AI system, the API therefore supports a proactive customer-engagement pattern: an external event or application action triggers a call, the voice agent conducts the conversation if the call is answered, and the calling application can monitor and act on the resulting call state.