Inbuilt tools - Kore.ai Docs

Inbuilt tools are tools that the Artemis runtime provides. They cover voice transfers, IVR and DTMF, human-agent handoff, and attachment handling. You do not build an HTTP endpoint or add a Tool Library entry for them.

Use an inbuilt tool

Declare the tool in the TOOLS: section of your agent, with its input fields and return type. Then call it from a flow (CALL:) or let a reasoning agent choose it.

TOOLS:
  send_dtmf(digits: string, reason?: string) -> object

FLOW:
  press_one:
    CALL:
      send_dtmf(digits: "1")
    THEN: COMPLETE

Keep these rules in mind:

Declare the tool. A CALL: to an inbuilt tool that is not declared in TOOLS: fails validation, and a reasoning agent only sees the tools you declare.
Names are reserved. If a project tool has the same name as an inbuilt tool, the project tool is ignored and the platform implementation runs.
The platform owns sensitive values. For example, call_transfer never accepts a destination from the model. See each tool’s page.

Available tools

Tool	Purpose	Available in	Page
`call_transfer`	Transfers a voice call to a SIP endpoint or PSTN number.	Voice agents	call_transfer
`transfer_to_agent`	Transfers the conversation to a human agent through an agent desktop provider.	All agents. On voice, only on supported gateways.	transfer_to_agent
`check_hours`	Checks whether the contact center is within business hours.	Agents using SmartAssist agent transfer	check_hours
`check_availability`	Checks whether a human agent is available.	Agents using SmartAssist agent transfer	check_availability
`set_queue`	Validates a routing queue.	Agents using SmartAssist agent transfer	set_queue
`ivr_menu`	Plays a menu and collects one keypad press.	Voice agents	ivr_menu
`ivr_digit_input`	Collects multi-digit keypad input.	Voice agents	ivr_digit_input
`send_dtmf`	Sends keypad tones into the active call.	Voice agents	send_dtmf
`deflect_to_chat`	Moves a voice conversation to a chat channel.	Voice agents	deflect_to_chat
`get_attachment_url`	Returns a public URL for a file uploaded in the conversation.	All agents	get_attachment_url
`route_attachment`	Sends an uploaded file to a configured external system.	All agents	route_attachment

For DTMF concepts and secure collection, see DTMF support in Artemis voice agents.